Privacy Policy - East Lincoln Animal Hospital

Effective Date: January 1, 2024

Last Updated: January 1, 2024

East Lincoln Animal Hospital ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our veterinary services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Schedule an appointment
Register as a client
Contact us via email or contact form
Subscribe to our newsletter or SMS appointment reminders
Participate in surveys or promotions

This information may include:

Name and contact information (email address, mailing address)
Pet information (name, species, breed, medical history)
Payment and billing information
Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

IP address
Browser type and version
Operating system
Referring website
Pages viewed and time spent on pages

2. How We Use Your Information

We use the information we collect to:

Provide veterinary services and care for your pets
Schedule and confirm appointments
Process payments and maintain billing records
Send appointment reminders and follow-up communications
Respond to your inquiries and provide customer support
Send newsletters, promotional materials, and pet care information (with your consent)
Improve our website and services
Comply with legal obligations and maintain medical records

3. SMS & Text Message Communications

Consent and Opt-In

If you choose to opt in to receive SMS text messages from East Lincoln Animal Hospital, you consent to receive recurring marketing and promotional messages, including appointment reminders, pet care tips, and information about our veterinary services. Messages may be sent using an automated telephone dialing system (ATDS).

Message Frequency: Message frequency varies; you may receive up to 4 messages per month.

Message and Data Rates: Message and data rates may apply based on your mobile carrier's plan.

Opt-Out: You can opt out at any time by replying STOP to any text message. After you send STOP, we will send you one final confirmation message.

Help: For assistance, reply HELP to any text message or contact us at david@eastlincoln-animalhospital.com.

Not Required: Consent to receive SMS messages is NOT a condition of purchase or receiving veterinary services from East Lincoln Animal Hospital.

No Sharing of Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our practice, such as payment processors, appointment scheduling systems, and veterinary laboratory services. These providers are bound by confidentiality agreements.
Legal Requirements: We may disclose information when required by law, such as to comply with a subpoena, court order, or other legal process.
Protection of Rights: We may disclose information to protect the rights, property, or safety of East Lincoln Animal Hospital, our clients, or others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal and medical record retention requirements)
Opt-Out: Opt out of marketing communications at any time

To exercise these rights, please contact us at david@eastlincoln-animalhospital.com.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

East Lincoln Animal Hospital
7555 Highway 73 E
Denver, NC 28037
Email: david@eastlincoln-animalhospital.com

This Privacy Policy applies to all services provided by East Lincoln Animal Hospital and governs the collection, use, and disclosure of personal information by our practice.